Data Policy

Your information

For further information, please look at our privacy notice and full privacy notice.

Can I see my information?

You have the right to see personal information held about you by Centre 33. This is often called a Subject Access Request (or SAR). It covers information stored physically and digitally, and includes information you have given us, our notes and any letters about you. If you make an SAR, we might ask you to prove your identity to ensure your information is kept safe.

If you'd like to request access to the information we have about you:

We aim to give you the information you requested within a month.

Can I have my information deleted?

If you are using our services and would like to have your personal information removed, we can do this for you, although in many cases, we may not be able to support you anymore if we need your personal information for that to happen. We will tell you if this is likely to be the case. Talk to your counsellor about this, in the first instance.

Can I delete my online profile?

If you would like your profile and the information stored on this online platform deleted, we can do this for you. It’s important for you to know that there is no way to recover this profile once it is deleted. It is also important to know that we will still have to keep your information that we hold on our secure web-based management system (see section on ‘What do you do with my information’ above).

If you would like your online profile to be deleted:

Is working online secure?

We will always make sure any information we collect about you is stored securely and safely in both the online support website and our web-based management system. However, it is worth thinking about what equipment you are using to access the website. Sometimes public PCs, in places such as libraries, schools or colleges, have monitoring software installed that might mean they’re not fully confidential. You can speak to the owner of the equipment to check this or contact us via your own device.

You can use the "Exit" button to leave the page you are on at any time, you will be redirected to google.com

It’s important to make sure you’re the only person with the password to your online account. For tips on making a secure password, we recommend having a look here.