Our Online Counselling Agreement

About Online Support

Before you start online counselling with us, please read this agreement. It explains exactly what you can expect from us and what we will ask of you. You can also check the What is online counselling? document.

Your privacy and confidentiality

We won’t share any of your information or details of your sessions outside of Centre 33 except under specific circumstances, such as seeking more support for you, or if we are concerned that you or someone else might be at risk.

We will always try and get your permission to do this first.

We will also share some information anonymously – e.g. in reports, but you won’t be identifiable.
Please see our What is online counselling? document and our privacy notice for more information on this.

Your counsellor

All of Centre 33’s counsellors have had suitable professional training and hold relevant qualifications. They follow the British Association of Counselling and Psychotherapy (BACP) Ethical Framework and Guidelines to ensure that you get a professional and quality service.

We have some trainee counsellors who are completing their placements in our service. We ensure that they have appropriate levels of supervision and support throughout their placement with us. If you are offered sessions with a trainee counsellor, they'll let you know that they are currently on placement when you begin sessions with them.

Struggling in between sessions

Your counsellor is only available to work with you once each week at a time you both agree. If you message in between this time, your counsellor will not see it and will not respond until your next session. However, if you need to make contact because you can’t make a session:

If you ever feel you are in crisis, feeling suicidal or having thoughts of self-harm in between your sessions, you can find services who can support you here.

Number of sessions

We will initially offer you 6 sessions of counselling. You and your counsellor will regularly review how your support is going. These reviews give you the opportunity to check what's working and what's not. They can also help you decide if you need to have slightly fewer or more sessions than originally agreed (if this would be helpful and useful).

If you ever feel like ending your support, please do talk to your counsellor about this so that we can think about the best way for you to end.

Missed Sessions

If you can’t make a session, please contact us using the details above, 24 hours in advance if possible.

If you miss 2 sessions and we've not been able to get in touch with you, we will assume you no longer wish to continue support at this time and will end your support (we will try and contact you to let you know this is happening).

If you don't feel it's the right time for support you can always let us know and re-refer yourself at a better point, up to your 26th birthday.

If your counsellor is unable to make a session, because of illness for example, we will let you know as soon as possible.

Wellbeing Forms

We will ask you to complete a short form, called a CORE form when your worker gets in touch. Your worker can explain a little more about them.

You’ll be sent this each week and it should only take a couple of minutes to complete. It's an important part of the process, and ensure support is working properly for you. Please give yourself time to complete them.

Written Notes / Information

We will keep weekly notes of the main issues and themes that we discuss. You have the right to see these notes (see our privacy notice for more information about this). Speak with your counsellor in the first instance, if you wish to see this information.

Your contact details

If any of your contact information changes, please update us as soon as you can. This includes address, phone number, email address, GP.

Alcohol / Drugs

Please do not attend your sessions if you are under the influence of drugs / alcohol as this will affect your use of support.

Technical Issues

If you’re having technical issues when you’re due a session, please contact us:

  • call us on0333 414 1809
  • send a WhatsApp/SMS to 07514 783745.

If we’re having technical issues when you’re due a session we’ll contact you by mobile or email, using the details you have given us.